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Terms & Conditions

Read our Terms & Conditions to understand the policies, guidelines, and requirements for using Road Express services effectively.

Customer Communication.

Customers can contact us via WhatsApp or call.
Orders can be placed through calls or messages.
We accept orders placed through any platform like instagram,facebook, whatsapp,or call after discussing the feasibility of the task.

Order Processing.

Once an order is placed, a minimum of 30 minutes is required to reach the pick-up location. This time may vary depending on circumstances.

Packaging .

Secure packaging is the responsibility of the customer. The company is not accountable for packing-related issues due to its limitations.
No illegal items should be included in the package.

Rider Responsibilities.

The rider has the right to check the parcel at the time of pick-up.
Items like jewelry (e.g., diamonds) or large amounts of cash should not be included in the parcel.
Upon arrival at the delivery location, the rider will call the customer. If unanswered, the rider will ring the doorbell to notify their presence.

Customer Responsibilities .

Customers must check their order on the spot and immediately report any issues or complaints to the rider.

Liabilities.

The rider is not responsible for any damage caused by accidents during transit, such as those due to rain or storms.
If the rider damages the order due to negligence, the rider will be held accountable.

Payment Method.

Payments can be made via Cash on Delivery (COD) or online.
For online payments, the customer must transfer the amount on the spot directly to the rider.

Policy Updates.

We reserve the right to change these terms and conditions at any time without prior notice.

Road Express offers fast and reliable delivery services for food, gifts, and parcels, ensuring on-time and safe deliveries every time.

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